Job Function
Store Area Supervisor is responsible for multiple Retail Stores in the assigned area. This role will oversee store management in attaining maximum profitability and productivity as well as implement and maintain company policies for stores within an area. The store area supervidor provides direction and consultation to Store Heads within a geographic area to ensure delivery of superior service and product as well as maximize profits. This role also perform human resources functions to ensure that staff are selected, trained, counseled and rewarded to maintain performance standards.
Responsibilities
Oversee all store operations in assigned area on a daily basis
Be a role model and administer company policies and procedures
Establish store level of expectations and guidelines
Assist the Store Heads in evaluating sales trends and create methods for sales growth
Monitor inventory control and meet inventory goals
Remain current on new products, demonstrate knowledge of products
Develop and implement all SOP regarding operational and ensure optimal and effective day-to-day operations
Investigates, resolves and responds to customer complain
Conduct disciplinary actions as needed
Responsible for continous improvement and working towards sales target and cost budget
Requirements
Bachelor degree, or equivalent work experience
Minimum 5 years multi-store management experience in retail industry
Minimum 3 years of direct supervisory experience
Strong analytical thinking, managerial and communication skill
Strong operational skills and knowledge of sales techniques in a customer-service environment
Results orientation, demonstrate a sense of urgency to overcome obstacles and achieve measurable results
Proficient in Microsoft Office products: Excel, Word, Outlook, and PowerPoint
Highly professional and self confident, ethical with unquestioned integrity
Excellent communications skills, both written and verbal
Ability to drive continous improvement
